Maui Resources | American Savings Bank Hawaii

Maui Relief & Assistance Program

Our hearts go out to our Maui community and everyone who has been impacted by the recent wildfires. American Savings Bank (ASB) is committed to assisting and supporting our customers and community during this challenging time. To ensure we continue to serve our customers and community in the best way possible, we will provide updates on relief efforts and resources through this website and social media.

Financial Assistance and Resources

We are offering solutions to help customers who are facing financial hardships.

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FAQs

Find frequently asked questions for consumers, businesses, safe deposit boxes and more.

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Ways to Donate

Donate in-branch or online to to help with relief efforts for our Maui community.

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Meet with a Banker

Unsure where to start? Schedule an appointment with one of our expert bankers to help you navigate through this challenging time. Our bankers are available by phone, in person or video call.

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Financial Assistance and Resources

Personal Assistance

We're committed to assisting, supporting and providing solutions for our customers during times of financial hardship.

Business Assistance

Local businesses are the backbone of our community and we will be by your side to see you through this challenging time.

Additional Resources

Visit the Maui Nui Strong website to get information and access resources to help you get through this challenging time.

Frequently Asked Questions

Are there plans to open another branch in Lahaina?

We do not have any confirmed plans at this time. We are still evaluating how best to support our Lahaina and Maui customers. We will be sure to keep our Maui customers posted on any updates.

For now, we encourage you to visit one of our other Maui locations or ATMs. For a list of our locations, click here. You can also take advantage of our convenient online and mobile banking services.

I lost my debit card and/or checks in the fire. How do I request replacements?

Please log-in to online banking and send us a secure message or contact us at (808) 627-6900 or toll-free at (800) 272-2566 for further assistance.

My statements are mailed to my home, which I do not have access to. I do not have another address. What will happen to my statements?

All undeliverable statements are returned to the bank.

If you have access to an electronic device, please consider enrolling your personal accounts in paperless eStatements for convenient access.

I have a personal loan, mortgage and/or line of credit with ASB and will be unable to make payments. What are my options?

Please complete the Hardship Form at asbhawaii.com/hardship so that we can follow-up with you to discuss your options.

Homeowners and Renters
Immediate housing and disaster recovery assistance from Department of Housing and Urban Development (HUD)-certified counselors is available to homeowners and renters. To find a HUD-approved housing counseling agency, please visit hud.gov/findacounselor or use the phone search by calling (800) 569-4287 or (202) 708-1455 (TTY).

Is there any impact to my payments or direct deposits if my local branch was destroyed?

All pre-authorized electronic (ACH) transactions were not impacted and will be processed as scheduled.

What is the process in filing an insurance claim?

To file an insurance claim, please contact your insurance agency.

How are the property taxes and insurance payments made during the forbearance period?

Impacted customers should contact their insurance agency to start a claim.

Deferment: Automatic payments are suspended during the deferment period and will automatically resume after the deferment period
Forbearance: Automatic payments are canceled and a customer will need to complete/sign a new automatic payment form in order to re-establish auto pay after the forbearance period.

I have a credit card with American Savings Bank, and need to discuss with someone about future payments.

Please contact Elan Cardmember support at 1-800-558-3424 re: Natural Disaster Cardmember Assistance.

I have a safe deposit box with Lahaina Branch. Are my contents safe?

We retrieved and relocated the safe deposit boxes to a secure location. For your convenience, we’ve extended the time to pick up your safe deposit box contents at our Kihei Branch to Aug. 31, 2024.

Arrangements can be made to have your contents sent to any of our branch locations statewide. Please contact us at (808) 627-6900 or toll-free at (800) 272-2566 to either schedule an appointment to pick up your contents at the Kihei Branch or to make other arrangements.

Are safe deposit boxes FDIC-insured?

No, FDIC insurance does not insure the contents of a safe deposit box and only covers deposit accounts at FDIC-insured banks.

Customers with a renters, homeowners or condo policy should immediately contact their insurance provider.

BUSINESS

My business was destroyed. Where can I find temporary assistance?

For information on financial hardship assistance, including disaster loans and a recorded webinar with disaster relief resources for business owners, please visit asbhawaii.com/business/hardship.

Federal-State Disaster Recovery Centers
Monday-Sunday (8 a.m. - 6 p.m.)
Lahaina Civic Center Gymnasium
1840 Honoapiilani Highway
Lahaina, HI 96761

University of Hawaii Maui College
310 W Kaahumanu Avenue, Building 2205
Kahului, HI 96732

Mayor Hannibal Tavares Community Center
(Lower Multi-Purpose Room)
91 Pukalani Street
Makawao, HI 96768

Business Recovery Centers
Monday – Friday (8 a.m. – 5 p.m.) and Saturdays (10 a.m. – 2 p.m.)
Hawaii Technology Development Corp.
Maui Research Technology Center
Building #A, Suite 119 (Conference Room)
590 Lipoa Parkway
Kihei, HI 96753

Monday – Friday (8 a.m. – 5 p.m.) and Saturdays (10 a.m. – 2 p.m.)
SBA Business Resource and Assessment Center (BRAC)
Maui Research & Technology Center
590 Lipoa Parkway, Suite 202
Kihei, HI 96753

Monday – Saturday (9 a.m. – 6 p.m.)
SBA Business Recovery Center
521 Ala Moana Blvd. Ste. #201, Pier 2
Honolulu, HI 96813

Click here for more financial assistance resources.

I missed the SBA Maui Disaster Relief Webinar held on Aug. 21. Is there a recording?

To view the recording or to see the webinar materials, visit asbhawaii.com/business/hardship.

How to Bank with ASB

Branches

Our bankers at our branches are ready to assist you. Filter by "Maui/Molokai" to find a branch near you.

ATMs

Conveniently deposit and withdraw with select ATMs and receive digital receipts with our safe and secure ATMs.

Online Banking

Bank anytime, anywhere online or on the ASB Hawaii Mobile App. Check your account balance, deposit a check and more.

Donate at an ASB Branch

ASB is partnering with the Hawaii Bankers Association to bring critical relief to the Maui Community through the Aloha for Maui program. Monetary donations will be given to Hawaii Community Foundation's Maui Strong Fund. To donate online, click the Maui Strong Fund link below.

Cash and check donations are being accepted at all ASB branches statewide. Checks should be made out to “Hawaii Community Foundation” with “Maui Strong” written in the memo section.

Donate Online

MAUI STRONG FUND

MAUI UNITED WAY

AMERICAN RED CROSS OF HAWAII

Avoid Donation Scams and Fraudsters

In times of need, it’s heartwarming to see people stepping up to bring real impact to the community through monetary and other donations. Unfortunately, fraudsters prey on individuals when emotions are high. To avoid falling victim to scammers taking advantage of Maui wildfire relief efforts, please pay careful attention to the following tips:

Resist the pressure to donate now

If you receive a call or text from a person or organization, resist the urge to donate until you can verify the sender and cause.
Scammers leverage urgency from the crisis to pressure you into making a donation you may soon regret.

Before you donate, check for the following:

Research the organization or fund. Are they legitimate, reputable and known?

Do a Google search on the name of the organization or fund.
Charities that solicit donations must be registered on https://charity.ehawaii.gov/charity/search.html#tab1
Scammers sometimes use names that sound like they directly benefit the victims or sound similar to legitimate organizations to get you to donate.

What site is being used to accept donations?

Charitable organizations usually have tools built into their websites and will ask you to specify how you want your donation to be used or will include donation pages for specific uses.

Scammers may use other crowdfunding or payment tools such as GoFundMe, CashApp, or Paypal/Venmo to accept donations.

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Mahalo nui loa for your support to help Maui communities recover and rebuild.

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