Explore Our ATMs

Deposits Made Easy

Deposit a combination of up to 99 bills and 30 checks in a single transaction. No deposit slip or envelope required.

Everyday Transactions

Complete common transactions in real time, check your balance and more!

Withdraw Money in $20 or $100 Bills

Available at select ATMs. Find an ATM near you and filter by "ATM - Multiple-Denominations ($20 & $100)."

Digital Receipts

Go paperless…select the text or email receipt option on the touch screen. Save your preferred receipt method on the “preferences” screen for your next visit.

Privacy Protection

Your information will remain safe and secure. Our large touch screen appears dim to anyone standing next to or behind you.

Common Questions:

GENERAL INFORMATION:

How do I access my account at the ATM?

Please insert your debit card and leave it in the machine. The ATM will read the card’s chip and hold it until the transaction is complete.

You will next be asked to enter your PIN and then can proceed with your transaction.

Is there a daily ATM deposit limit?

No. Use the ATM for all your deposits.

Is there a daily ATM withdrawal limit?

Yes. Your daily withdrawal limit depends on the type of account & debit card you have and your available balance. The card limit is usually either $1,000 or $1,500 and applies to all ATM transactions, whether you use an ASB ATM or another.

Withdrawals at ASB ATMs are limited to $500 per transaction.

How quickly will my ATM deposit be available to me?

Funds from deposits may not be available for immediate withdrawal.

ATM deposits made before 4:00 pm HST, Monday - Friday, excluding federal holidays, will be considered deposited on that day.

ATM deposits made after 4:00 pm HST, will be deposited on the next business day.

Please refer to your account rules regarding funds availability.

Which ASB ATMs can I deposit at?

All of our ASB branch ATMs, plus a few other locations. You can find an ATM that accepts deposits by narrowing your search on our locations page.

Should I expect fees at the ATM?

If you are an ASB account holder with ATM access as a feature of your account, there are no ATM transaction fees to use one of our ATMs.

Some services, like Mini Statements at our ATMs, may charge you a fee based on your account rules. You will be asked if you accept any fees before proceeding. If you do not accept, select "Cancel". See your account rules for more details.

Non-ASB ATM features & functionalities vary and may charge you a fee to use their terminal.

ATM FEATURES:

What can I do at an ASB ATM?

You can:

Deposit checks
Deposit cash
Withdraw cash
Check your balance
Change your PIN
Set Preferences
Transfer Funds
More!

Can I deposit coins?

American Savings Bank ATMs cannot accept coin deposits.

Do I need to endorse the back of the check?

Yes, a signature is required on all checks you deposit at an ASB ATM.

Deposited checks should be payable to and endorsed by the accountholder.

Can I deposit foreign checks or foreign currency?

No, ASB ATMs cannot accept foreign checks or foreign currency.

CUSTOMER SERVICE:

I had preferences saved on the old ATM and I'm asked to set them up again. Why?

With our new ATMs offering enhanced services, customers wishing to set Preferences will have to reselect at a new ATM terminal.

You’ll now be able to get all your receipts delivered digitally. With eReceipts our ATM will email you a transaction record should you choose that option. If you’d prefer a paper receipt (or no receipt!) our machine will give you that option.

How do I reset my PIN?

Please call our Customer Banking Center at 808-627-6900, press 5, and follow the instructions.

If you already know your PIN and would like to change it, please follow the on screen prompts to change your PIN at the ATM.

Are any ATM services changing?

We will no longer be accepting loan payments at our new ATMs.

Mini Statements may also be unavailable. Download Mobile Banking to make sure you always know your balance & latest transactions.

PRIVACY POLICY FOR CALIFORNIA RESIDENTS
Last updated: June 29, 2020

This Privacy Policy provides California residents with a description of American Savings Bank’s (“ASB”, “we”, “us”, or “our”) online and offline practices regarding the collection, use, disclosure, and sale of personal information.

Personal Information We Collect
We have collected in the past twelve months, and will continue to collect going forward, the following categories of personal information about consumers:

Category	Examples	Collected?
Identifiers	Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers	Yes
Information listed in California Customer Records statute (Cal. Civ. Code § 1798.80(e))	Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information	Yes
Protected classifications under California or federal law	Age (40 years or older), race, color, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, pregnancy or childbirth and related medical conditions), veteran or military status, genetic information (including familial genetic information)	Yes
Commercial information	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	Yes
Biometric information	Physiological, biological, or behavioral characteristics, including DNA, to establish individual identity, such as imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data	Yes
Internet of other electronic network activity	Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement	Yes
Geolocation data	Information used to precisely determine the actual geographic location of a person or device	No
Sensory data	Audio, visual, thermal, olfactory, or similar information	No
Professional or employment-related information	Application materials, personnel records, and payroll records	Yes
Education information	Student records maintained by an educational institution, such as grades, transcripts, class lists, and student disciplinary records	No
Inferences drawn from any personal information	Profile reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes	Yes

Category	Identifiers
Examples	Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers
Collected?	Yes

Category	Information listed in California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Examples	Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information
Collected?	Yes

Category	Protected classifications under California or federal law
Examples	Age (40 years or older), race, color, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, pregnancy or childbirth and related medical conditions), veteran or military status, genetic information (including familial genetic information)
Collected?	Yes

Category	Commercial information
Examples	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Collected?	Yes

Category	Biometric information
Examples	Physiological, biological, or behavioral characteristics, including DNA, to establish individual identity, such as imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data
Collected?	Yes

Category	Internet of other electronic network activity
Examples	Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement
Collected?	Yes

Category	Geolocation data
Examples	Information used to precisely determine the actual geographic location of a person or device
Collected?	No

Category	Sensory data
Examples	Audio, visual, thermal, olfactory, or similar information
Collected?	No

Category	Professional or employment-related information
Examples	Application materials, personnel records, and payroll records
Collected?	Yes

Category	Education information
Examples	Student records maintained by an educational institution, such as grades, transcripts, class lists, and student disciplinary records
Collected?	No

Category	Inferences drawn from any personal information
Examples	Profile reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
Collected?	Yes

We collect the personal information in the table above from a variety of sources, including:

Consumers (or their agents or representatives), directly, when they provide the information to us in our branches or offices, by mail, e-mail, or phone, or over the web;
Public records and other widely available sources, such as publicly visible social media accounts or posts;
Government entities and law enforcement;
Private companies or organizations, including credit bureaus and consumer reporting agencies; and
Computers or devices when consumers visit our website or use our mobile application (e.g., device type, operating system, browser type, browser settings, IP address, language settings, and dates and times when you visit, some of which may constitute personal information).

Purposes of Collection and Use
In the past twelve months, we collected and used personal information for the following purposes:

Originating and maintaining deposit accounts, loans, investment accounts, and other products and services that we provide to consumers; performing credit reviews, underwriting, and due diligence; and processing transactions and collecting payments;
Providing consumers with messages and other information relating to our company, policies, practices, products, services, or events;
Improving and troubleshooting our website, mobile application, communication channels, infrastructure, and operational efficiency and effectiveness;
Supporting the management and general business operations of our company, including accounting, finance, budgeting, tax, human resources, vendor management, insurance, and computer network and database administration;
Researching, testing, analyzing, and developing our product and service offerings;
Marketing our products and services to prospective and existing customers; responding to inquiries and requests; and providing customer service;
Protecting against malicious, deceptive, fraudulent, and illegal activity; detecting and preventing security incidents; and assisting in law enforcement activities; and
Performing audits; responding to requests and demands of claimants and government authorities; prosecuting and defending against claims; and complying with federal, state, and local laws and regulations, court orders, or the directives of our regulators.

Disclosure of Personal Information
We have not sold your personal information in the past twelve months, nor do we have any plans to do so in the future. Still, we may disclose all categories of personal information to affiliates and third-party vendors that provide services to us, including companies that provide the following services:

Employment benefits, background reports, payroll administration, and human resources support;
Transaction, account, and payment processing services, card services, and collections;
Building services and equipment maintenance;
Governance, financial and compliance analysis and support, audits, and records management;
Fraud prevention and detection, information security, and technology support;
Insurance and legal compliance;
Loan origination, sales, and servicing, underwriting, credit review, and due diligence; and
Marketing and communication support.

We may also provide personal information to:

Our regulators, law enforcement authorities, and other governmental entities, when appropriate and/or required by law; and
Third parties authorized by consumers or their agents.

Rights under the California Consumer Privacy Act
California residents may have a right under the California Consumer Privacy Act of 2018 (“CCPA”) to:

Request the deletion of their personal information;
Request the disclosure of: (1) the categories of personal information that a business has collected about consumers; (2) the categories of personal information that a business has disclosed to third parties; (3) the categories of sources from which the personal information is collected; (4) the business or commercial purpose for collecting or disclosing personal information; (5) the categories of third parties with whom a business shares personal information; and (6) the specific pieces of personal information that a business has collected;
Opt out of any sale of personal information; and
Be free from discrimination for exercising any privacy rights under the CCPA.

A business is not required to grant a consumer’s request when the business is not subject to the CCPA, or when there is a regulatory or statutory exemption. For instance, the following information is excluded from the CCPA’s scope:

Information not related to a natural person who is a California resident;
Information collected while the California resident was physically outside of California;
Information provided to or maintained by a financial institution related to a financial product or service used primarily for personal, family, or household purposes; and
Information provided to and received by credit bureaus and other consumer reporting agencies.

How to Make a Request to ASB
California residents may submit a request for disclosure or deletion by:

Calling us toll-free at (800) 272-2566; or
Completing this form

Applicability
This Privacy Policy for California Residents supplements ASB’s Privacy Policy. ASB shall not be deemed to be subject to the CCPA by virtue of this policy or any action taken pursuant to this policy.

Changes to the Privacy Policy
We may revise this Privacy Policy for California Residents at any time. When we do, we will post the revised policy on our website.

Questions
If you have any questions about this Privacy Policy for California Residents or any other privacy notices, please write to us at:

American Savings Bank, F.S.B.
Attn: Legal Department, Privacy Officer
P.O. Box 2300
Honolulu, HI 96804

< Back Helpful Articles

Navigating Financial Hardship During COVID-19

August 05, 2020 | 5 min read N/A

Has the COVID-19 pandemic affected your personal or business finances? Are you worried about paying your bills? Have you wondered if you’re eligible for any financial assistance programs in Hawaii?

You’re not alone. Most Hawaii residents are experiencing stress due to the spread of the novel coronavirus. For many, much of that stress comes from financial worries like loss of income.

At American Savings Bank, we’re committed to being there for our customers through the thick and thin. Throughout the pandemic, our team has worked hard to find innovative and helpful ways to support our customers. Read on for ways you can receive assistance with financial hardship during these unprecedented times.

Dealing with Job Loss and Income Worries

Shutdowns and travel restrictions have led to a steep decline in the number of visitors to the Islands, drastically impacting the Hawaii hospitality industry. Hawaii businesses in the tourism, entertainment, and food and beverage industries have felt the effects right away.

But the tourism industry isn’t the only group facing financial worries due to COVID-19. Statewide restrictions and shutdowns have led many non-tourism businesses to shut their doors to fight the spread of the virus.

Tommy Silva, CEO & President T&T Tinting Photo

T&T Tinting, ASB business customer and window-tinting company based in Honolulu, provides tinting services and treatments to auto, residential, and commercial projects.

Tommy Silva, CEO & President of T&T Tinting said, “When we were forced to shut down because of the pandemic, that was the first time in my 40-year career that I was not going to have any business income, to no fault of our own. Yet I knew that I still had tons of financial commitments to my staff, my landlords, my suppliers and vendors, and the Hawaii state and federal governments.”

Silva explains that this sudden lack of income was the biggest financial worry for T&T Tinting. Because shutting down and the lack of income was due to the pandemic, the business couldn’t replace that income by bringing in new customers.

Preparing for Financial Troubles

Like most aspects of life in Hawaii, running a business is expensive and comes with unexpected challenges not faced by most business owners on the mainland. Supplies and inventory, for example, often cost more in Hawaii than on the mainland because they need to be shipped to the islands.

To combat the challenges of doing business in Hawaii, Silva says T&T Tinting has focused on what it does best: glass tinting. Instead of trying to be everything for his business, Silva told us he surrounded it with a network of business professionals to help it overcome bumps in the road.

By having long-term relationships with lawyers, financial professionals, and other business experts, you can be better prepared to handle unexpected challenges, including a global pandemic.

Finding Opportunities for Financial Assistance

After the government released several emergency assistance programs for businesses and individuals, many Hawaii residents were unsure if they qualified. People like Silva wondered if their businesses would get access to financial assistance.

Finding opportuities for financial assistance photo

Many business owners sometimes feel overlooked by programs for businesses, as Hawaii is so far away from the mainland. However, T&T Tinting was able to work with ASB and apply for the Paycheck Protection Program (PPP) and the Economic Injury Disaster Loan (EIDL). Both the PPP and EIDL are programs provided by the Small Business Administration to help U.S. businesses overcome financial hardships due to COVID-19. The PPP loan helps small businesses keep employees on their payroll by providing financial assistance to pay employees. The EIDL is a business loan that can be used to cover a wide array of working capital and normal operating expenses, such as continuation to health care benefits, rent, utilities, and fixed debt payments.

T&T Tinting was able to secure both a PPP loan and the EIDL to help pay employees, rent, and other business expenses during the COVID-19 shutdown.

Businesses aren’t the only ones who can receive support during these uncertain times. Our mortgage customer mentioned above also worked with ASB to help cover payments.

An individual ASB customer recently faced more personal financial worries over loss of income. A longtime customer, she told us that her husband was out of work due to COVID-19. This left them worried about their ability to pay their mortgage without his income. After contacting ASB for help, the customer was able to qualify for a loan forbearance on their mortgage, which helped give them a financial cushion to make it through difficult times.

Getting Dedicated Customer Service

Customer service can make a world of a difference when it comes to navigating challenging times. Thanks to the guidance of ASB business banker Iz Avilla, T&T Tinting was one of the first Hawaii businesses to secure PPP and EIDL assistance. Silva says, “I thank Iz and ASB for their hard work and dedication to helping us survive these unprecedented times. There were many late-night phone calls and emails that really surprised me day after day on the level of speed and accuracy when the world was being turned upside down.”

Our mortgage customer also praised the help she received from ASB teammate, Jennifer. They were impressed by her ability to explain their options in detail, so they could make an informed choice. Additionally, Jennifer guided them through the forbearance process remotely, so they wouldn’t need to make a trip to the bank.

After getting the help they needed, the mortgage customer told us, “We have been customers for a long time, and this experience validated the support we always get from ASB. Kudos to Jennifer for all of her help!”

We’re proud of all of our teammates who have jumped in to help our customers during the pandemic.

Are you facing financial hardship due to COVID-19? For personal assistance, click here and a member of our team will get back to you. Business customers can click here to get in touch with one of our expert bankers.