AN EASIER WAY TO PAY
FAMILY & FRIENDS
Zelle® is available, bringing you a fast, safe and easy way to send and receive money*. Access Zelle® in the Menu as “Send Money with Zelle” after logging in via Online Banking and the ASB Mobile App.
FAST
Send and receive money typically in minutes between enrolled users.
SAFE
Use Zelle® within the app you already know and trust. No account numbers are shared.
EASY
Send money using just an email address or U.S. mobile number.
ENROLLING WITH ZELLE® IS EASY
You can start sending and receiving money in just 5 easy steps.
- Log in to Online Banking or the ASB Mobile App
Not enrolled? Click here to enroll today! - Select "Send Money with Zelle®".
- Review and accept the terms and conditions.
- Choose the account you want to use.
- Review and start sending money!
Watch the quick tutorial to learn how you can start sending money after enrolling.
When to use Zelle®?
Paying for your share of the rent
Sending monetary gifts
Collecting money for uniforms
Splitting the cost of a restuarant bill
Paying for recurring services (e.g. babysitters, landscapers, etc.)
And more!
Need to make large payments? Consider Bill Pay to schedule single or recurring payments from your phone, tablet or computer!
Common Questions:
Zelle® is a fast, safe and easy way to send money directly between almost any bank account in the U.S., typically within minutes*. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank*.
You can send money to friends, family and others you trust between almost any bank account in the U.S., typically within minutes*.
Since money is sent directly from your bank account to another person's bank account within minutes, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.
You can send, request, or receive money with Zelle®. To get started, log into Online Banking or the ASB Mobile App and select “Send Money with Zelle®”
Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept the terms and conditions, and you're ready to start sending and receiving with Zelle®!
- To send money using Zelle®, simply select a contact from your mobile device (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note. Review and hit "Send." In most cases, the money is available to your recipient in minutes*.
- To request money using Zelle®, choose “Request,” select the individual you would like to request money from, enter the amount and include an optional note. Review and hit “Request.” If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request money by using their mobile phone number.
- To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you are already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Ameican Savings Bank account, typically within minutes*.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes*.
If you have not yet enrolled with Zelle®, follow these steps:
Click on the link provided in the payment notification you received via email or text message.
Select “American Savings Bank”.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, a valid email address, a U.S. mobile number, and a Visa® or Mastercard® debit card associated with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
When you enroll with Zelle® through your Online Banking Bill Pay account, or the ASB Mobile App, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies us of the incoming payment. We then direct the payment into your bank account, all while keeping your sensitive account details private.
You can cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page in Online Banking or the ASB Mobile App, choose the payment you want to cancel, and then select "Cancel This Payment". You can also cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please send a Secure Message in Online Banking or Mobile App, or contact our Customer Banking Center at (808) 627-6900 or toll-free (800) 272-2566 for assistance.
Money sent with Zelle® is typically available to an enrolled recipient within minutes.
If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient's account, typically within minutes.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
Still having trouble? Please send a Secure Message in Online Banking or Mobile App, or contact our Customer Banking Center at (808) 627-6900 or toll-free (800) 272-2566 for assistance.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact the Customer Banking Center at (808) 627-6900 or toll-free (800) 272-2566.
If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions. Keep in mind that sending money with Zelle® is similar to handing someone cash.
These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither American Savings Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Zelle® QR code provides peace of mind knowing you can send money to the right person, without typing an email address or mobile number. Find “Send Money with Zelle®” in the ASB Mobile app, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Your phone’s camera will open. To send money using a Zelle®QR code, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
Be sure to scan the Zelle® QR code within the ASB Mobile App. Open up the ASB Mobile App, click on “Send Money with Zelle®”, click on “Send” then tap on the QR icon to capture the QR code.
If a friend’s bank or credit union does not offer the ability to scan a Zelle® QR code, your friend can still send you money with Zelle® using your enrolled email address or U.S. mobile number.
If you are not enrolled with Zelle®, scanning a Zelle® QR code will not enroll you with Zelle®. Prior to scanning a Zelle® QR code, you should open the ASB Mobile app, navigate to “Send Money with Zelle®” and follow the prompts to enroll. Once enrolled, you can scan the QR code from within the ASB Mobile App.
No, each Zelle® QR code is specific to an individual U.S. mobile number or email address. If you updated your the U.S. mobile number or email address, the Zelle® QR code will change. You must share your new Zelle® QR code to receive money. Be sure to update your contact information through the “Manage Contact Information” page under “Settings” in the ASB Mobile App menu.
Money sent to a Zelle® QR code that is not associated with an enrolled U.S. mobile number or email address will be set as “Pending” and the money will not move into your bank account unless you re-enroll the U.S. mobile number or email address associated with the QR code. If you do not re-enroll the U.S. mobile number or email address previously associated with that Zelle® QR code, the payment will expire after 14 days. If they no longer have access to the mobile number or email address, the sender should cancel the payment and send money using the new Zelle® QR code.
Scan to download the ASB Hawaii Mobile App
Download the ASB Hawaii Mobile App
"I think this app is actually really convenient. You can track multiple accounts and see all of the purchases and payments made. It's also easy to transfer money back and forth." - MaliaSakF
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American Savings Bank, F.S.B. IS NOT AUTHORIZED, ENDORSED, OR SPONSORED BY EARLY WARNING SERVICES, LLC- OWNER OF Zelle® Marks.
App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Data charges may apply. Check with your mobile phone carrier for details. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
* U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes.
All rights reserved. Data charges may apply. Check with your mobile phone carrier for details.
Kapele Gramberg
AVP / Commercial Banking Officer
American Savings Bank
Direct: (808) 539-7868
kgramberg@asbhawaii.com
Kapele’s career at American Savings Bank began in 2018. Prior to ASB, she was a commercial credit analyst at First Hawaiian Bank for two years. Kapele offers more than six years of experience in the financial services industry and is passionate about making dreams possible.
Kapele is a graduate of Kamehameha Kapalama High School and holds a bachelor’s degree in business administration from Creighton University. As an avid sports fan, she is a basketball coach for Kamehameha Schools and shares an interest for the Golden State Warriors and pickleball.
Thank you for registering for our exclusive Wealth Management Seminar
We are excited to have you join our presentation on Wednesday, June 15, 2022 from 5:00 p.m. to 7:30 p.m. HST. This engaging and in-person event will be at the American Savings Bank Campus located at 300 N. Beretania Street.
SAVE THE DATE FOR OUR WEALTH MANAGEMENT SEMINAR
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Date |
Wednesday, June 15, 2022 |
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Time |
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Location |
American Savings Bank - Campus Location |
MEET YOUR PRESENTERS
John Tousley
CFA, Senior Strategist, Goldman Sachs Asset Management’s Strategic Advisory Solutions Team
John has been with the firm 18 years and he heads the Global Market Strategy team focusing on global capital market insight, macro strategy, and implementation. He was named managing director in 2011 and has 27 years of industry experience as an investment professional and portfolio manager. John received a B.A. in Economics from Brigham Young University in 1991 and is a CFA charter holder. After raising their 3 children in New York, John and his wife Christy returned to Salt Lake City three years ago, where they enjoy all things outdoor.
Lynne Kinney
Principal of CKW Financial Group and CIO of CKW Global Balanced Model
Lynne is ranked in the top 5% of Morningstar’s world allocation strategy. Lynne specializes in retirement planning, client strategies, dynamic asset allocation, and investment implementation to provide overtime, risk-adjusted returns that will help clients achieve their goals. With over 25 years in the financial industry, Lynne was a Fidelity featured RIA and nominated as Wealth Management’s Top 25 Women-owned RIAs.
Carl Choy
Principal of CKW Financial Group
Carl is a co-strategist of the CKW Global Balanced Model with Ms. Kinney. Carl focuses on estate planning, client strategies, dynamic asset allocation, and investment implementation to protect clients’ capital during volatile markets while preparing to capture incremental returns over time. With over 35 years of experience, Carl was featured as Hawaii’s #1 Advisor by Hawaii Business Magazine.
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Not FDIC Insured
Not Bank Guaranteed
May Lose Value
Not Insured by any Federal Government Agency
Not a Bank Deposit
YOU'RE INVITED TO OUR EXCLUSIVE WEALTH MANAGEMENT SEMINAR!
We welcome you to join our presentation on Wednesday, March 16, 2022 from 6:00 p.m. to 7:00 p.m. HST. The event will be highly personalized, engaging and in-person at the American Savings Bank Campus located at 300 N. Beretania Street.
There are only 40 seats available for this special presentation. Register now!
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Take your business to the next level
Just because you're a small business, doesn't mean you can't dream big. At American Savings Bank, we’ve teamed up with Clover® from Fiserv to offer business solutions to help your business grow. From customizable payment technology to non-traditional financing - we've got you covered.
Give your customers more ways to pay with the most popular forms of payment
Card Processing Product Features & Benefits
Increased sales opportunities: Acceptance of all major card brands, contactless cards, mobile wallets, and more. Future-proof your payments to keep getting paid as the industry evolves.
A complete suite of payment products: Whether you're a storefront, food truck, or online platform, we'll find the right point-of-sale options for your needs.
Customizable add-ons to streamline your business: Accounting software, apps that schedule shifts, loyalty rewards programs for your customers, and more.2
Security for you and your customers: Secure P2P tokenization for your contactless payments and EMV (chip card) acceptance technology.
Easy setup and convenient technical support: A variety of plug-and-play products that include 24/7 team support and local installation and service.
Plus, save up to 40% on processing fees with a complimentary savings analysis3
Access the funds you need with Clover® Capital
Whether you're just starting out or looking to fund your next upgrade, Clover Capital offers a convenient financing option with a cash advance on your future card processing sales.
Clover Capital Features & Benefits
Fast Application Process: Typically approved within 1-2 business days - faster than traditional requests for capital. Must have an ASB card processing account to apply.
Quick Funding: Once you’re approved, you’ll see your working capital in your account in about 3-5 business days.
Easy Repayment: Unlike a traditional loan, Clover Capital is based on your future sales. Payments are deducted daily from your card sales deposits so you'll pay more when your sales are strong; less if sales slow down. Other features include:
No fixed term
No fixed payment amount
No personal guarantee
Contact your banker or fill out the form below for details
- Promotional offer valid from January 1, 2025, through March 31, 2025. This offer is available for qualified American Savings Bank merchant services customers who have not had a merchant services account processed by First Data Merchant Services LLC within the last six months. New accounts are subject to standard credit approval and underwriting requirements. Offer is valid for one rebate for a Clover Flex, Flex Pocket, Mini, Station Solo, Station Duo or Kiosk point-of-sale hardware device purchase or subscription. The $500 and $750 rebates will be initiated approximately 60 days after the account begins processing transactions; the $1,000 rebate will be initiated approximately 90 days after the account begins processing transactions. To be eligible, the merchant must (1) purchase or subscribe to a Clover Flex, Flex Pocket, Mini, Station Solo, Station Duo or Kiosk point-of-sale device; (2) must be credit approved between 1/1/25 and 3/31/25; (3) sign a merchant processing agreement; (4) activate account within 30 days from approval date. Additionally for subscription rebates, the merchant must sign up for a 36- or 48-month subscription term and have a minimum annual processing volume of $100,000. Additional fees apply to certain Clover apps’ software components and services on activated accounts. Eligibility is at the sole discretion of First Data Merchant Services LLC. Only one offer per eligible business tax ID. Offer not valid with any other offer and is subject to change without notice. The Clover name and logo are registered trademarks owned by Clover Network, LLC and are registered or used in the U.S. and many foreign countries. Use of Clover requires a Merchant Processing Agreement. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. American Savings Bank and First Data Merchant Services LLC are parties to a referral agreement.
- Subject to credit qualifications. Actual savings may vary from business to business based on card processing history. Contact us for a custom savings analysis for your business.
- Additional fees may apply.
American Savings Bank and First Data Merchant Services LLC are parties to a referral agreement.
©2025 Clover Network, LLC.
American Savings Bank Announces 2021 Community Impact Contributions
By
ASB February 18, 2022 | 4 MIN read News ReleasesAmerican Savings Bank (ASB) announced its charitable contributions for the 2021 calendar year. In total, more than $1.5 million was donated to the community, benefiting nearly 80 local nonprofit organizations. In addition to monetary support, ASB teammates contributed hands-on impact through more than 13,000 Seeds of Service volunteer hours with nearly 160 nonprofit organizations.
“Last year was challenging for many residents and organizations across the state and we knew we needed to step up our efforts to support our customers and community when they needed us most,” said Ann Teranishi, ASB president and CEO. “I am proud of our teammates for their continued generosity and we look forward to bringing real impact to our community in 2022 and beyond.”
Since the Seeds of Service program began in 2005, ASB teammates have contributed nearly 100,000 volunteer hours to the community.
ASB’s 2021 Community Impact Highlights
Paycheck Protection Program Loans
Throughout the pandemic, ASB teammates went above and beyond to support customers and the community when they needed it most. Our efforts resulted in ASB securing $548 million in PPP loans for more than 6,300 Hawaii companies, which helped to preserve an estimated 65,000 local jobs. ASB worked with thousands of customers experiencing financial hardship on loan deferment and forbearance programs.
Kahiau Giving Campaign
In 2021, teammates surpassed previous records set by contributing more than $210,000 to ASB’s signature bank-wide Kahiau Giving Campaign with a 95% participation rate. With the $150,000 match from ASB, more than $360,000 was donated to nine nonprofit organizations, including Aloha United Way, Child & Family Service, Kapiolani Health Foundation, Kupu and Partners in Development Foundation.
Girl Scouts of Hawaii STEM Center
ASB is invested in the growth and development of Hawaii’s students and future workforce. ASB donated $100,000 in support of Girl Scouts of Hawaii’s STEM Center for Excellence at Camp Paumalu. The new facility will provide year-round opportunities for young women in astronomy, cybersecurity, computer coding and robotics, along with other STEM-based skills.
University of Hawaii Foundation’s Live-Learn-Work Community
ASB and HEI pledged $250,000 each to the University of Hawaii Foundation’s live-learn-work community at Residences for Innovative Student Entrepreneurs (RISE), as part of an ongoing commitment to support higher education, develop the state’s future leaders and entrepreneurs, and diversify our economy.
Covid Vaccination Efforts
When Covid numbers peaked due to the Delta variant, ASB did its part to curb the spread of cases in the community by encouraging residents to get vaccinated and rewarding three lucky winners with a $5,000 cash prize as part of the State of Hawaii’s HIGotVaccinated program. ASB also hosted two free vaccination clinics at the neighboring Aala Park, to provide free and easy access to vaccinations to the Kalihi-Chinatown neighborhoods.
Hawaii Restaurant Card Business Holiday Card
ASB relaunched the Hawaii Restaurant Card Business Holiday Card program in a statewide effort to support the local restaurant and food supply chain industries at a time when they need it most. More than $750,000 was injected into the industries with the help of 203 local establishments that purchased cards as holiday gifts for their clients and employees.
Bank for Education KeikiCo Contest
More than 750 students representing grades 3 to 12 participated in this year’s KeikiCo contest. The contest, which started in 2015 as a biennial competition, now runs annually due to popular demand. This year’s KeikiCo contest received more than 125 entries from 17 schools across the state. Students formed teams of two to five students to showcase their best business plan ideas before a panel of esteemed judges for a chance to win up to $25,000. A total of $145,000 was awarded to eight local winning schools.
To download photos, please click here.
Media Contact
Karwin Sui
Communications Manager
(808) 539-7268
ksui@asbhawaii.com
Thank you for registering for our Virtual Clean Energy Seminar
We are excited to have you join our presentation on Tuesday, March 1, 2022 from 6:00 p.m. to 7:00 p.m. HST. Get ready to learn how you and your ohana can benefit from clean energy upgrades. And, learn how you can score some green, too!
HOW TO JOIN THE VIRTUAL CLEAN ENERGY SEMINAR
On March 1, 2022 at 6:00 p.m. HST, please click on the button below to open WebEx and join the virtual seminar. You can also click the drop-down below for other ways to join.
JOIN SEMINAR
Join from the meeting link
https://asbhawaii.webex.com/asbhawaii/j.php?MTID=m666ed41e48c875fc3555e26c3a5cede6
Join by meeting number
Meeting number (access code): 2554 187 8326
Meeting password: F3mJuJMYK22
Tap to join from a mobile device (attendees only)
+1-415-655-0001,,25541878326## US Toll
Join by phone
+1-415-655-0001 US Toll
Global call-in numbers
Join from a video system or application
Dial 25541878326@asbhawaii.webex.com
You can also dial 173.243.2.68 and enter your meeting number.
Join using Microsoft Lync or Microsoft Skype for Business
Dial 25541878326.asbhawaii@lync.webex.com
Want to be reminded when it's time to join? Click here to add the Virtual Clean Energy Seminar to your device's calendar.
MEET YOUR PRESENTERS
Nathan Wood
Founder, General Contractor
Nathan is the founder of Nathan Wood General Contractor and its subsidiary Renewable Energy Technologies. Born and raised on Kauaʻi, he is a licensed General, Electrical, and Solar Power Systems contractor, as well as being a licensed Journeyman Electrician. Nathan started these companies as part of a life-long passion for providing sustainable energy solutions to the businesses and residents of Hawaiʻi.
Danielle Bass
State Sustainability Coordinator, Office of Planning & Sustainability Development
Danielle is the State of Hawaiʻi’s Sustainability Coordinator leading the newly founded Statewide Sustainability Branch within the State’s Office of Planning and Sustainable Development. Danielle emphasizes the comprehensive planning, coordination, and economic importance of Hawaiʻi’s sustainability and climate resilience policies and practices for governmental, private sector, and non-governmental organizations.
Robert "Rocky" Mould
Executive Director, Hawaii Solar Energy Association
Rocky brings a wealth of experience to the Hawaii Solar Energy Association (HSEA) with over two decades working in business and government at the local, national, and international level. Prior to taking on the Executive Director position, Rocky was the Energy Program Manager for the City and County of Honolulu’s Office of Climate Change, Sustainability and Resiliency where he guided the City’s renewable energy, energy efficiency, and decarbonization policies. Before his position at the City, Rocky worked as an economist at the Hawaii Public Utilities Commission, an energy analyst at the Hawaii State Energy Office, and he started a solar equipment supply business.
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IMPORTANT NOTICE: For virtual seminars, the WebEx service used includes a feature that allows audio and any documents and other materials exchanged or viewed during the session to be recorded. By registering and joining this session, you automatically consent to such recordings. If you do not consent to the recording, do not register and/or join the session. American Savings Bank will record the WebEx session so those unable to attend can watch it later. By joining the WebEx session, you understand and agree that your image and voice may appear in the recording.
MOBILE WALLET
SHOP SIMPLY AND SECURELY WITHOUT CARRYING
CASH OR CARDS
Connect your American Savings Bank (ASB) Visa® debit and credit cards to your mobile wallet app to pay with just a few taps. Accepted at major retailers worldwide. Just look for the Apple PayTM, Google PayTM, and Samsung PayTM marks at checkout when shopping in apps, online, or in stores.
STORE ALL YOUR FAVORITE CARDS IN ONE PLACE AND ENJOY
Peace of mind for your personal data
With each transaction, your real card number is masked so it’s never stored on your device or shared with a merchant. You can also enable user authentication through a passcode or biometrics for in-app purchases – an added layer of safety not found in physical wallets.
Faster, Contactless Checkouts
Say goodbye to signing receipts, entering a PIN, or fumbling through a wallet. Whether you’re at the grocery store, grabbing coffee, or at the vending machine, just unlock and hold your device near the contactless reader to checkout in seconds!
A more rewarding experience
Get all your card’s usual purchase perks, plus any additional cash back and rewards provided by your Mobile Wallet app. Visit the official Apple Pay, Google Pay, and Samsung Pay websites for their specific offers and details.
Convenient Access To Your Transaction Activity
All online and in-store purchases made with Apple Pay, Google Pay, and Samsung Pay are at your fingertips. Simply open your app and select your desired ASB card to view your transaction details.
SELECT THE MOBILE WALLET APP FOR YOUR DEVICE TO GET STARTED
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How can we help you today?
Answer a few questions below to help us find the right solution for you
Routing Number: 321370765
P.O. Box 2300 | Honolulu, HI 96804-2300
Do you currently have an account with American Savings Bank?
Do you have a specific account question? (e.g. “What’s my balance?”, “What’s my Login ID?”, “What’s my Account Number?”, etc.)
What type of information are you looking for?
Send Us a Secure Message for a Quick Response!Have a question for us? You can reach us by sending a secure message via Online Banking or the ASB Mobile App. If you are not enrolled in Online Banking, you can enroll by clicking here.
LOG IN TO ONLINE BANKINGENROLL IN ONLINE BANKING
Customer Banking CenterIf you prefer to call us, our Customer Banking Center is available at (808) 627-6900 or toll-free (800) 272-2566.
Make an AppointmentNot sure where to start? Talk with one of our knowledgeable and experienced bankers by selecting a branch and time most convenient for you.
Contact Us DirectlyHave a question for us? You can reach us by sending a secure message via Online Banking or the ASB Mobile App. If you are not enrolled in Online Banking, you can enroll by clicking here.
If you prefer to call us, our Customer Banking Center is available at (808) 627-6900 or toll-free (800) 272-2566.
All other inquiries can be emailed to info@asbhawaii.com.
Contact Us DirectlyOur friendly, experienced and knowledgeable Business and Commercial Bankers are here to help with your banking needs, today and into the future.
Find a Business Banker
Find a Commercial Banker
Find a Location Near YouOur ATMs, Digital Centers and Branches are conveniently located throughout the state. Plus, our full-service ATMs, available 24/7, allow you to securely deposit checks without an envelope!
Contact Us DirectlyEmail inquiries to info@asbhawaii.com.
Need to mail us something?
P.O. Box 2300
Honolulu, HI 96804-2300
Helpful Resources Explore Products Customer Banking CenterCall our Customer Banking Center at (808) 627-6900 or toll-free (800) 272-2566.
For general inquiries you may email us at: Info@asbhawaii.com
Common Questions:
If you forgot your Login ID, please contact us at (808) 627-6900 or toll-free at (800) 272-2566 for assistance.
Follow these easy steps if you forgot your Password for Online Banking and the ASB Mobile App:
Select “Forgot Your Password”.
Enter your Login ID and press “Submit”.
Request a Secure Access Code to be sent via text or phone call.
Set your new Password.
Follow these easy steps to turn OFF paper statements:
Log in to Online Banking or the ASB Mobile App
Select "Settings" in the Menu
Click on "Statement Preferences"
- Change the Delivery Type by clicking the down arrow and choosing eStatements
Be sure to add your email to receive the notice of when your new statement is available. You will be asked to review and agree to the terms and conditions.
Follow these easy steps to turn ON paper statements:
From the Menu, click on "Settings", then click on "Statement Preferences"
For each account, select "Paper Statements" for the Delivery Type
Review the terms and conditions, then select the checkbox if you agree
Click "Save"
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The fastest way to get your Phone Banking access code is by sending us a secure message through Online Banking or the ASB Mobile App. If you are not enrolled in Online Banking, you can enroll by clicking here. You can also call our Customer Banking Center at (808) 627-6900 or toll-free at (800) 272-2566 for assistance.
We recommend opening an account with us online. It’s fast and easy! If you prefer to open an account in-person, you can visit any branch or Digital Center. Click here to view a full list of our locations.
The general rule is that one must be at least 18 years old to open an account.
The fastest way to block your account is by sending us a secure message through Online Banking or the ASB Mobile App. If you are not enrolled in Online Banking, you can enroll by clicking here. You can also call our Customer Banking Center at (808) 627-6900 or toll-free at (800) 272-2566, or visit any of our branch locations. No appointment is necessary to place a temporary block on your account.
The fastest way to change your name or address while ordering checks online is by sending us a secure message through Online Banking or the ASB Mobile App. If you are not enrolled in Online Banking, you can enroll by clicking here. You can also call our Customer Banking Center at (808) 627-6900 or toll-free at (800) 272-2566, or visit any of our branch locations. No appointment is necessary to change your name or address when reordering checks online.
ASB Visa® debit card shipping normally takes 7-10 business days after ordering via USPS. To avoid any shipping delays, please be sure to update the address information associated with your checking account when ordering the card.
If your debit or ATM card is lost or stolen, please call our Customer Banking Center immediately at (808) 627-6900 or toll-free at (800) 272-2566 and select option 4.
We understand that this is a difficult time. It is our goal to make this difficult process as easy as possible. Please visit this page for information.