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How to Stay Safe and Secure Online This Year

ASB January 25, 2021 | 5 min read Personal

From working from home to distance learning, many of us are online more than ever before due to the global pandemic. With more time online comes more risk of scams, identity theft and fraud. Our Information Security and Fraud teams recommend the following tips to stay safe and secure online, all year round.

Man staying cybersecure on devices

COMMON SCAMS
Scammers are constantly becoming more deceptive and savvy. If you think you may have been scammed, or one of the situations below sound familiar to you, contact your financial institution immediately. Tell them about your situation and any information that might be compromised. You can request to block or close your accounts to help protect you from financial loss.

Romance Scams
In 2019 alone, more than $201 million in losses due to romance scams was reported to the Federal Trade Commission (FTC). Scammers create fake profiles on dating sites and apps, or contact individuals through social media sites like Instagram and Facebook. They start a relationship with their victim online and build trust using phone calls, email, text message, and sometimes even video chat. Then they make up a story, and ask for money, or ask you to give them your banking information. Some common stories are listed below to help you identify if you are a victim of this kind of scam:

  • Living or working overseas and is “stuck” (oil rigger, military, doctor) without access to a US bank account
  • Needs funds to come home, pay for a plane ticket or other travel expenses
  • Is in the hospital, or someone close to him/her is in the hospital and needs help
  • Has the money but can’t access it currently and will “pay you back” soon
  • Needs to pay customs fees to retrieve something
  • Needs to pay for a visa, or other official travel documents

Get Rich Scams
Money mule scams involve a scammer sending you money which you are then asked to send on to someone else. Sometimes you are told you will get to keep a portion of the money. But the money they sent is stolen, and the story they are telling you is fake. These types of scams can take many forms. Below are a few examples:

  • A letter, email, or text saying that you have won the lottery (i.e. - Publisher's Clearing House) and need to send money to pay taxes on it before the winnings are released to you.
  • A request for you to be a mystery shopper or do some other kind of job, where you will be paid, but the payment you receive is for more than the amount you are owed. You are asked to send the extra funds back to the fraudster or to someone else.
  • Selling an item on Craigslist or some other website, and the purchaser sends you more than the cost of the item. You are asked to send the extra funds back to the scammer, or to someone else.
  • Sent money and asked to purchase gift cards (i.e. - Amazon, Wal-Mart, Longs, iTunes, etc.) and either send the gift cards or a picture of the card information back to the fraudster or to someone else.

Government Official Scams
These types of scams happen when someone claiming to be some sort of “official” contacts you and claims that you owe money. These scammers often say they are affiliated with the government or some other sort of official in a position of power to scare you into giving them money or your banking information. They may claim to be an attorney, Certified Public Accountant (CPA), or part of the Federal Bureau of Investigation (FBI), Honolulu Police Department (HPD), or Internal Revenue Service (IRS). These scams are sometimes done via phishing email, phone calls or text messages.

Lady staying cybersecure on computer

HOW TO AVOID BEING SCAMMED
There are a number of ways you can protect yourself and others from being scammed. Remember, you should never share: login credentials, including usernames and passwords, your Debit Card Pin Numbers, or any Secure Access Codes (One-Time Passcodes) with others. Here are a few tips to avoid being scammed:

  • Look for Phishing: Take a close look at your emails before opening or responding to them to avoid phishing scams. The most common threat vector for attackers is a phishing email. Remember to think before you click. Don’t click on links from unknown sources. Check for phishy email addresses (e.g. john@amazon.net) and don’t open random attachments. If a deal or offer seems too good to be true, it probably is.
  • Protect Your Devices: Protect yourself from cyberattacks by separating your work and personal devices. This minimizes the risk of an attack reaching your workplace, or vice versa.
  • Double-Check Domain Names: Make sure you visit sites that have “https://” or a lock symbol in the browser. These sites are protected. Use the correct URLs for websites you are visiting. One of the top threats currently is cybersquatting, where cybercriminals register domain names which appear related to be existing domains or brands with the intent of profiting from typing mistakes.
  • Beware of Formjacking: Keep an eye on your credit card statements to catch formjacking attacks and other suspicious activity. Formjacking is when cybercriminals inject malicious code to hack a website and steal credit card details and other personal information from payment forms captured on the “checkout” page. Check your statements regularly and use a credit card or prepaid gift card when making purchases online. This ensures a quick resolution in the event that a cybercriminal gets the card information and makes or tries to make a purchase. With prepaid gift cards in particular, it also limits the amount of money a cybercriminal has the potential to steal. Consider not storing your payment information for one-time purchases.

For more tips and information, visit our Information Security, Fraud & Privacy Hub.

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Making Home Loans Easy – Our New Online Mortgage Application

ASB January 12, 2021 | 5 min read Personal

From shopping to schoolwork, much of what we normally do in person has gone digital due to the pandemic. Now, with the latest technology from American Savings Bank, you can even apply for a mortgage online.

“Due to the pandemic, we’re seeing a lot of people take advantage of the low interest rate environment by purchasing their first, or second home,” says Luxton. “At ASB, we’re dedicated to making banking easy so that we can help make dreams possible for our customers. Our new Online Mortgage Application makes applying for a home loan easier and more convenient than ever before by allowing you to apply for a mortgage from your laptop, phone or tablet anytime, anywhere.”

ASB Online Mortgage

Applying online is easy as 1, 2, 3!

  1. Go to mortgage.asbhawaii.com and set up an account.
  2. You’ll then be asked to enter your information and will even have the optional step of uploading documents from your desktop or by taking a photo on your phone.
  3. Once you’ve completed all the steps, your selected loan officer or a loan officer from our team will process your application and follow up on pre-qualification and next steps.

The entire process can take just 20 minutes and can be used to finance your dream home or refinance an existing mortgage.

ASB’s team of knowledgeable loan officers are also available to help every step of the way, whether you have questions on the application or need to get a pre-qualification letter to purchase your home.

If you need help with your online application, or simply want to know more about our mortgage loan options, get in touch with someone at ASB. You can visit asbhawaii.com/home-loans or contact one of our helpful loan officers directly by calling (800) 293-2878.

 

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How to Deal with the Financial Impacts of a Job Loss or Pay Cut

ASB January 11, 2021 | 5 min read Personal

Unemployment is at an all-time high due to economic impacts of the COVID-19 pandemic. In August 2020, Hawaii had the country’s highest “insured unemployment rate,” according to the U.S. Department of Labor.

If you are dealing with a job furlough, loss or pay cut, know that you’re not alone and that there are resources to help. Here are a few of our recommended tips to help you protect and maintain your financial wellbeing during a loss of income.

Man budgeting

DOUBLE-CHECK YOUR FINAL PAYCHECK
Take a look at your employee handbook or talk with your human resources department to find out how your company handles final paychecks. You may be owed more than the money you earned from your salary or an hourly wage. Some employers pay out unused vacation or sick days on the final paycheck. You may also be eligible for a severance package, which could help you cover expenses while finding a new job.

REDO YOUR MONTHLY BUDGET
A sudden loss of income can have serious consequences for your monthly budget. Review your budget as soon as you find out you’re being let go, furloughed or taking a pay cut. You may need to adjust your savings and expenses to meet your new financial situation.

The first step is to look for ways you can reduce existing expenses. Cut back on areas that are not an absolute necessity, such as monthly or annual subscriptions and nonessential items such as shopping or entertainment. You can also consider lowering necessary expenses such as rent and car payments, by finding a roommate or working with the company that provides financing. If you have an emergency savings or rainy day fund, determine if you need to start accessing it to cover expenses – after all, this is what it’s designed to do.

Family budgeting

APPLY FOR UNEMPLOYMENT INSURANCE
Look into the government programs available to help those who are out of work. The most common form of government assistance is unemployment insurance, which helps to cover your expenses through weekly pay. During the COVID-19 pandemic, some programs were created to further support the unemployed. The CARES Act of 2020 made it possible for some workers to receive unemployment benefits after a pay cut or reduction of hours.

CONSIDER OTHER OPPORTUNITIES
Losing your job or getting a pay cut is challenging, but perhaps you can see it as an opportunity to pursue a career you’ve always dreamed of. Maybe you’ve always wondered about starting your own business or going back to school. You could explore a career change or look into job opportunities in a new industry. Talk about your dreams with your personal and professional network. You might gain some helpful advice for your next steps.

WEIGH YOUR CREDIT OPTIONS
Avoid taking on debt after losing your job, being furloughed or taking a pay cut. If you decide using credit is your best option to cover expenses, carefully consider all of your options and do your due diligence. If you’re approved for a credit card with a low introductory rate, for example, you could use it to pay for necessities. As long as you pay the minimum each month and the full balance before the introductory offer ends, you could save yourself hefty fees or interest charges.

If you are a homeowner, another option available to you may be to open a home equity line of credit (HELOC). A HELOC takes into consideration the value of your home for a credit line. You can draw money from your HELOC for expenses anytime during the draw period. You also only pay interest on the money you borrow. If you don’t need all of it, you can leave it in the account and avoid paying interest on the money you don’t use.

Monthly Budget

SKIP LARGE PURCHASES AND CUT SPENDING
Any major purchases you were planning to make (such as a new car, down payment on a house or large kitchen appliances) may need to wait until your financial situation is more stable. Other expenses to avoid include moving to a more expensive rental home or signing up for memberships, such as gyms or clothing services. Even smaller purchases should be avoided unless necessary.

CHECK YOUR INSURANCE COVERAGE
Losing your job doesn’t just mean you’re losing income. For many, health and life insurance are tied to their employer. If you get health insurance through work, you’ll need to look at your coverage options after being laid off. You can usually pay for COBRA coverage, which is a law that allows you to purchase your current health plan out of pocket. However, COBRA coverage has a limited timeframe and is often expensive.

Other options include shopping for a short-term health plan or browsing the marketplace for an individual plan. Losing your job usually counts as a qualifying life event, which means you can sign up for coverage outside of open enrollment periods.

Family budgeting

EXPLORE HARDSHIP PROGRAMS
Cutting expenses, reworking your budget, and applying for new opportunities may still leave you without enough money to cover your bills in the short term. If financial hardship makes it impossible to cover your expenses, explore hardship programs that may be available to you. Hawaii residents can call Aloha United Way’s hotline at 2-1-1 at any time to receive assistance. You may qualify for financial assistance or hardship programs that allow you to temporarily pause loan payments or defer costs to a future date.

Losing your job is never easy, and it’s especially overwhelming during a pandemic. Following these steps can help you to manage your finances as you prepare for the future.

Need help? Contact one of our knowledgeable bankers to learn more about how we can assist you.

(Nothing contained in this material is intended to constitute legal, tax, securities or investment advice, nor an opinion that it is appropriate for readers. The information that is contained in this material is general nature. Readers should seek professional advice for their respective situations.)
 

SBA Paycheck Protection Program (PPP) Loan Instructions

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Introducing Our New ATMs

ASB December 29, 2020 | 5 min read N/A

COVID-19 has created a new normal for us all, with many of us using technology to do everything from grocery shopping to receiving healthcare. Our team at ASB is making it easier than ever for you to bank anytime, anywhere.

Our Makiki Branch Manager, Yoshimi Yoshida, was recently featured in a HI Now interview to share ways that you can bank safely when you’re unable to visit one of our branches.

Check out our new ATMs, coming soon to a community near you! Among many other features, our ATMs allow you to make cash and check deposits without a deposit slip or envelope and can even send your receipts via text and email. If you need to do your banking outside of branch hours or on the go, our ATMs are a convenient option in addition to our phone and online banking.

Click here to find an ATM near you >

New ASB ATM

All of our ATMs statewide are being upgraded to the new ATM. Our ATMs feature a bright green design with an anti-glare screen to keep your information safe and secure.

 

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Our 2020 Highlights Reel

ASB December 22, 2020 | 5 min read N/A

As we near the end of 2020, we’re looking back at an eventful year, full of unexpected challenges and opportunities.

Our ASB Dream Team has worked hard to support our customers and our community, every step of the way. Watch the video below to see just a few of the highlights from this year we are especially proud of:

From all of us at American Savings Bank, we look forward to continuing to serve you in 2021. Happy New Year!

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